How we protect your data and maintain trust
At NiceHatCRM, security is not just a feature—it's a core principle that guides everything we do.
We understand that your CRM data contains sensitive business information and customer details that require the highest level of protection. That's why we've implemented comprehensive security measures across our infrastructure, application, and operations to ensure your data remains safe and confidential.
This security policy outlines the steps we take to protect your information and maintain your trust.
NiceHatCRM is hosted in enterprise-grade data centers that provide:
Our network infrastructure is protected by:
To ensure data durability and availability, we implement:
Our development practices follow security-first principles:
We protect your data with industry-standard encryption:
Secure access to your account is ensured through:
As a multi-tenant CRM platform, we've implemented additional security measures to ensure complete data isolation between tenants:
Our secure multi-tenant architecture allows you to manage multiple clients or business units while maintaining strict data separation, customized security policies, and efficient resource allocation.
Our dedicated security team is responsible for:
We maintain a security-conscious workforce through:
In the event of a security incident, we have a comprehensive response plan that includes:
NiceHatCRM maintains compliance with industry standards and regulations:
We are fully compliant with the General Data Protection Regulation, providing tools for data subject rights, data portability, and privacy controls.
Our SOC 2 Type II certification demonstrates our commitment to security, availability, processing integrity, confidentiality, and privacy.
We maintain ISO 27001 certification, adhering to international standards for information security management systems.
We comply with the California Consumer Privacy Act, respecting consumer rights regarding personal information.
Compliance documentation, including certifications and audit reports, is available to customers upon request. Contact our security team for more information.
While we implement robust security measures, security is a shared responsibility. We recommend the following best practices for our customers:
| Area | Best Practices |
|---|---|
| Account Security |
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| Data Management |
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| User Training |
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| Integration Security |
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We appreciate the efforts of security researchers and users in identifying potential vulnerabilities. If you believe you've found a security issue in our service, please contact us immediately.
Please report security vulnerabilities to security@nicehatcrm.com. We commit to acknowledging your report within 24 hours and providing regular updates as we address the issue.
We maintain a bug bounty program to reward security researchers who responsibly disclose vulnerabilities. Visit our Bug Bounty Program page for details on scope, rewards, and submission guidelines.
Our bug bounty program offers substantial rewards for critical security vulnerabilities. Help us improve our security and get recognized for your contributions.
Have a security concern or question? Our security team is available 24/7.
Contact Security